There are many questions that come into High-end audio-video users’ minds. The servicing of the products by an authorized service centre or a local mechanic. I will tell you why you should get the service your hi-end electronic from the authorized service centre only.
Genuine Spare parts:- You get the original genuine spare parts from an authorized service centre. Where most of the local mechanic doesn’t have many options to arrange them. Some brands don’t sell the spare parts outside of their service centre so it’s very clear that, it is a big challenge to arrange the genuine spare parts from a local mechanic. And genuine spare parts are mandatory for all hi-end electronic equipment for optimum performance, durability and safety.
Qualified worker:- As technology and electronics are upgrading/changing every day so every technical work should be up to date. In the company authorized service centre they have a dedicated engineers/technician for every particular job/work. The authorized service centre has some product-wise, fault and failures-wise research and training programs to solve the customer complaint immediately.
Warranty:- If your system is under warranty period then you should not choose other than company authorized service centre. Sometimes people suffer for showing their hi-end electronics equipment to the local mechanic which was still under warranty. Because most the brand does not cover a warranty once there is a trial to repair outside of their authorized service centre.
Warranty extension:- warranty extension is only possible when you get the servicing and repair by a company-authorized service centre.
Resale Value:- Your product gets proper value whenever you want to sell them with the service record.
Software support:- Nowadays most AV receiver like Marantz, Denon, Onkyo, Yamaha and Pioneer needs to get software support from OEM. It is because of the failures of the HDMI PCB. Sometimes free online firmware/software is even more harmful to the equipment. So it’s always advisable to have your equipment service from an authorized service centre only.
Spares Availability:- Authorized service centre has to keep the spares by force from OEM. So customers get happy with the service and backed very faster.
Safety:- Company-authorized service centres always maintain the international safety standard.
Quality Service:- To get overall quality service there are a few certain conditions. As they are very important like Spare parts backup, genuine spares, actual cost, fast service, and good quality tools to handle and diagnose the problem of hi-end audio-video equipment. Also educated technical manpower, service warranty for repeat failure. If any, product training, technical training, on-time delivery, AMC if required, and routine checkups under the AMC period are a few basic things which make the authorized service great.